Terms & Conditions

1. Acceptance of Terms

By accessing and using The Rishta Factory website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be legally single, divorced, or widowed
• Provide accurate and truthful information
• Comply with all applicable laws and regulations
• Not have been previously banned from our services

3. User Accounts and Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Profile Guidelines

Your profile must comply with our guidelines:

• Use recent, clear, and appropriate photos
• Provide honest and accurate information
• Respect cultural and religious sensitivities
• Not contain offensive, inappropriate, or misleading content
• Not include contact information in profile descriptions

5. Prohibited Activities

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Harass, abuse, or harm other users
• Impersonate another person or entity
• Share false or misleading information
• Attempt to gain unauthorized access to our systems
• Use automated tools to access or interact with the service
• Collect or store personal data of other users
• Engage in commercial activities without our permission

6. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices regarding the collection and use of your personal information.

7. Verification Process

We require all users to complete our verification process:

• Phone number verification
• Identity document verification
• Profile review and approval
• Additional verification may be required at our discretion

Failure to complete verification may result in account suspension or termination.

8. Communication Guidelines

When communicating with other users:

• Be respectful and courteous
• Respect cultural and religious differences
• Do not send inappropriate or offensive messages
• Report any suspicious or inappropriate behavior
• Do not share personal contact information until appropriate

9. Service Availability

We strive to provide reliable service but cannot guarantee:

• Uninterrupted or error-free service
• Immediate response to all communications
• Successful matches for all users
• Availability of all features at all times

10. Intellectual Property

The service and its original content, features, and functionality are owned by The Rishta Factory and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

12. Limitation of Liability

In no event shall The Rishta Factory be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

13. Dispute Resolution

Any disputes arising from these terms or your use of the service will be resolved through binding arbitration in accordance with the laws of Pakistan.

14. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on our website and updating the "Last updated" date.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: legal@rishtafactory.com
Phone: +92 311 1155088
Address: Office #9, Vincy Mall, Block 9, Clifton, Karachi, Pakistan